Returns Policy – Payless.lk | Shop Smart. Pay Less

Return Window

7

Days to return from the date of delivery. Contact us within this window to initiate a return.

Eligible for Return

✅ Item received is damaged or defective
✅ Wrong item delivered
✅ Item significantly different from the description

Not Eligible for Return

❌ Items that have been used, washed, or altered
❌ Perfumes and personal care products once opened
❌ Items without original packaging
❌ Sale or clearance items

How to Return

Contact us within 7 days via WhatsApp: +94 788 466 566
Send clear photos of the item and the issue
We will arrange a pickup or advise you to send the item back

Refunds

Once the returned item is received and inspected, refunds are processed within 3–5 business days via bank transfer or the original payment method.

Exchanges

We offer exchanges for size or colour where stock is available. Contact us to arrange an exchange before sending the item back.

Get in Touch

💬 WhatsApp: +94 788 466 566 · ✉️ [email protected]